Wetley Manor is registered as a
Care Home for 22 residents. We are registered for old age, physical
disability and mental disorder but do not provide nursing care. Please
Care Quality Commission page (CQC) for our full registration
Types of Care
We provide long term, respite and
day care. Respite care is provided subject to room availability and we
are registered for 2 day care placements.
Health & Personal Care
uphold service users'
rights to 'privacy and dignity', this is of the highest importance and
is respected at all times. Residents have their privacy and dignity
respected with all aspects of their personal care. All consultations
are held in private with health care professionals and other advocates
such as social workers or legal/financial advisors. Residents always
have the right to privacy when with friends or relatives, many
choosing to entertain them in their own rooms.
We access a full range of external services offered
by associated health care professionals and all actions recorded,
These include; doctors, district nurses, physiotherapists, dentists,
continence advisors, nutritionists, chiropodists and other community
Prospective residents can only be admitted once a
full assessment has taken place to ensure that we can meet their needs
and that our home is a suitable environment for them. Our care manager
carries out a full needs assessment either by visiting the prospective
resident or ideally by conducting the assessment at Wetley Manor. This
assessment will provide the basis for their care plan.
If resident's are admitted
on an emergency basis then we will follow our Emergency Admission
Policy to ensure that the prospective resident's needs can be met.
To ensure that resident's health care needs are met
we have a full system of care planning and reviews together with input
from various health care professionals. The 'back bone' of this system
are the individualised care plans that are reviewed monthly. Care
plans are supported by various documentation that record health care
matters individual to each resident.
The first six weeks stay are on a 'trial' basis. This is to ensure
that prospective residents have had sufficient enough time with us to
decide whether or not to take up permanent residency. It also allows
us time to ensure that we can meet prospective residents needs.
The quality of food and
meal times at Wetley Manor are always a priority. Our service, the
presentation and nutritional value of our meals are never compromised.
Mealtimes are also a valuable time for social interaction and are
relaxed and never hurried. Special diets are always catered for and
wine or a non-alcoholic alternative is routinely served at lunchtime.
Daily Life & Activities
Manor strives to allow residents to maintain their social, cultural
and recreational needs. Some residents prefer privacy and independence
whilst others may prefer a more socially active life, these are their
choices and we will help our residents achieve them as best as we can.
We provide a range of structured activities, outings and social events
whilst also providing for books, newspapers, magazines and of course,
television if desired. We have an on-site shop stocking commonly
required items and a hairdresser visits weekly. Religious services can
be attended at the home or in the community.
Complaints & Protection
We operate an
'open door' informal approach to the running of our home hence most
residents and relatives approach the care manager or proprietor
directly when they have issues that need actioning or constructive
criticisms. This allows the fast and efficient resolution of issues
with a minimum of disruption to resident's lives and feelings.
We also have
in place a simple and clear formal complaints procedure. This
outlines how to complain, who to complain to, the timescale for
responses and contains details of how to contact the CQC if a complaint remains
Downloads page contains documents providing more detailed
information on our service and a full range of downloads and links for
your guidance and information.