Care Categories

Wetley Manor is registered as a Care Home for 22 residents. We are registered for old age, physical disability and mental disorder but do not provide nursing care. Please see our Care Quality Commission page (CQC) for our full registration details.

Types of Care

We provide long term, respite and day care. Respite care is provided subject to room availability and we are registered for 2 day care placements.

Health & Personal Care

We uphold service users' rights to 'privacy and dignity', this is of the highest importance and is respected at all times. Residents have their privacy and dignity respected with all aspects of their personal care. All consultations are held in private with health care professionals and other advocates such as social workers or legal/financial advisors. Residents always have the right to privacy when with friends or relatives, many choosing to entertain them in their own rooms.

We access a full range of external services offered by associated health care professionals and all actions recorded, These include; doctors, district nurses, physiotherapists, dentists, continence advisors, nutritionists, chiropodists and other community health services.

Pre-admission Assessment

Prospective residents can only be admitted once a full assessment has taken place to ensure that we can meet their needs and that our home is a suitable environment for them. Our care manager carries out a full needs assessment either by visiting the prospective resident or ideally by conducting the assessment at Wetley Manor. This assessment will provide the basis for their care plan.

If resident's are admitted on an emergency basis then we will follow our Emergency Admission Policy to ensure that the prospective resident's needs can be met.

Care Plan

To ensure that resident's health care needs are met we have a full system of care planning and reviews together with input from various health care professionals. The 'back bone' of this system are the individualised care plans that are reviewed monthly. Care plans are supported by various documentation that record health care matters individual to each resident.

Trial Periods

The first six weeks stay are on a 'trial' basis. This is to ensure that prospective residents have had sufficient enough time with us to decide whether or not to take up permanent residency. It also allows us time to ensure that we can meet prospective residents needs.

Meals

The quality of food and meal times at Wetley Manor are always a priority. Our service, the presentation and nutritional value of our meals are never compromised. Mealtimes are also a valuable time for social interaction and are relaxed and never hurried. Special diets are always catered for and wine or a non-alcoholic alternative is routinely served at lunchtime.

Daily Life & Activities

Wetley Manor strives to allow residents to maintain their social, cultural and recreational needs. Some residents prefer privacy and independence whilst others may prefer a more socially active life, these are their choices and we will help our residents achieve them as best as we can. We provide a range of structured activities, outings and social events whilst also providing for books, newspapers, magazines and of course, television if desired. We have an on-site shop stocking commonly required items and a hairdresser visits weekly. Religious services can be attended at the home or in the community.

Complaints & Protection

We operate an 'open door' informal approach to the running of our home hence most residents and relatives approach the care manager or proprietor directly when they have issues that need actioning or constructive criticisms. This allows the fast and efficient resolution of issues with a minimum of disruption to resident's lives and feelings.

We also have in place a simple and clear formal complaints procedure. This outlines how to complain, who to complain to, the timescale for responses and contains details of how to contact the CQC if a complaint remains unresolved.

Our Downloads page contains documents providing more detailed information on our service and a full range of downloads and links for your guidance and information.